Transforming Information Technology into business value.
Enable your enterprise to achieve competitive advantage through the successful deployment of improved processes, tools and infrastructure and the ongoing management and maintenance of those assets.
Our certified consultants have direct, real-world experience using both current technologies and industry best practices. Every one of our solutions emphasizes continuous improvement and breakthrough advances in quality and customer service.
We work with our clients to protect and extend existing technology investments as much as possible. Then, we build on that foundation with the latest technologies that access to legacy data, business logic and applications.
Enterprise Resource Planning
American Software leverages over 30 years of experience in building advanced enterprise solutions. American software offers a complete, one-source solution of ERP/e-business products and services. Our certified consultants tap into real-world experience in ERP, Supply Chain Planning, and enabling e-business via web-to-legacy access.
American Software offers a wide range of supportive services to help your value chain capitalize on B2B collaborative commerce. These offerings will further your pursuit of industry-best practices—and unprecedented accomplishments—in the Internet Economy.
Every business has unique qualities. That uniqueness may require enhancements to the system to maximize the systems value. When areas of enhancements are identified, American Software consultants work with the customer to define and document a solution. The approved solution is designed, coded and tested. Once tested successfully, the modification is integrated with the customer’s systems.
- Technical Analysis
- Application Integration
- Internet (XML) Mapping
- EDI Data Mapping
American Software works with our customer to protect and extend existing technology investments as much as possible. We build on that foundation to integrate with the latest technologies that access legacy data, business logic and applications.
- Technical Analysis
- Application Integration
American Software provides experienced Project Managers to advise and guide the customer and project team throughout the life of the project. The Project Manager will identify and set-up project tasks and milestones, assign resources, maintain schedules, monitor changes to project scope and provide weekly status reports. The Project Manager will manage the project to completion using our implementation methodology which facilitates completing the project on time and within budget.
- Project Plan
- Project Schedule
- Repetitive Project Reviews
- Daily Communication
Supply Chain Assessments
- Usability – based upon business user’s assessment
- Fit – based upon functionality requirements identified during ‘To Be’ process definitions
- Vendor/Product Viability
- Ability to support Global ERP system
Assessment Overview and objectives
- Gather the necessary facts
- Evaluate business requirements versus American Software’s global ERP solutions
- Leverage prior investments
- Formulate recommendation with ROI
Contracting information technology tasks to outside vendors, rather than performing them in-house, is gaining rapid acceptance as an effective option for cutting overhead, controlling costs and easing the burden on in-house information systems management. Responding to this demand, American Software offers a wide range of resources and options to assist clients who choose to outsource their information systems operation.
American Software Outsourcing Services can provide a powerful link between your company’s business strategy and information technology. This new, flexible delivery vehicle for American Software’s complete, multi-platform business solutions can give you the control of rapidly changing technologies that may not be available any other way. You can have access to current technology without capital investment; technology obsolescence and uncertainty can be avoided.
As a full-service Application Service Provider American Software leverages the management, business, technical, and operational expertise gained through 30 years of involvement with our customers into a full range of applications support and computer operations capabilities. The use of our project-related and permanent staffing services allow you to focus on core business activities.
Our experienced team of managers, professionals, and technology partners help you match your business objectives to our outsourcing services and determine the best way to integrate our resources into your business operation. Prior to implementation we work with our customers to plan and transition responsibilities. We establish an ongoing management process to ensure that the services we provide continue to adapt to your business needs.
Applications Maintenance – American Software is well positioned to support your customized applications. Our expertise with the full suite of American Software ERP applications and the extensive experience gained developing modifications and interfaces for our customers give us the background required to assess and manage customized solutions. This includes providing resources to resolve functional and technical issues, to create and test system fixes, and to manage changes made to the production environment. We work directly with client resources to verify and resolve issues in a timely manner.
Communication of Issues – We establish a central communication point for reporting issues. Our team helps you evaluate the appropriate communication and issues management process for your business. We evaluate the number of system users, locations, applications, hours of system operation, and your current issues reporting processes.
The level of support needed may be as simple as providing a key contact who works directly with your internal resources. The assessment may determine the need for a dedicated Help Desk staff responsible for the management and resolution of issues, system monitoring, and other production support activities. Current Help Desk reporting processes, escalation and notification processes, and Help Desk procedures are determined during the assessment of requirements.
Production System Monitoring – American Software technical resources are experienced in the management of production system environments. We work with our customers, third party application vendors, and our technology partners to ensure that the production system effectively supports your business requirements.
Application Enhancement – American Software provides senior application experts to support system enhancement projects. Our experienced managers, project managers, business consultants, and technical resources can support enhancement development from the initial discussion of business requirements to the promotion of changes to the production system. We can either supplement internal staff or manage the total enhancement process as an ongoing part of your organization.
American Software implements enhancements using a time-tested, proven methodology. We evaluate how this methodology will be adapted for use in your environment.
DB2 support designed to maintain the integrity of mission-critical business and maximize the performance of enterprise applications. We are dedicated to providing the best service in the software industry and offer a wide range of services as follows:
- Data Base Administration
- Application Tuning and Monitoring
- Data Base design and development
- Migration to DB2 from VSAM and other DBMS
- Backup/Recovery Procedures
- 7X24X365 support
American Software business consultants have real-world business experience and are product specialists. They help merge the software solution with the business of the customer. They assist in developing business strategies and complete and/or assist with the completion of project tasks.
American Software Technical Writers are experienced at documenting business and system processes. They can document current and future business processes, modification designs and programs, and user procedures.