Logility Achieves Outstanding Customer Satisfaction and Loyalty Ratings
Third party research firm finds 100% customer satisfaction rating among Logility customers
ATLANTA (Oct. 3, 2006) Logility, Inc. (NASDAQ: LGTY), a leading supplier of collaborative solutions to optimize the supply chain, announced today that the company had received outstanding customer satisfaction and loyalty ratings in a recent survey conducted by Porter Research.
“We just don’t see this very often,” says Bill Porter, founder of Porter Research and director of customer experience programs. “In my 17 years of customer research at hundreds of companies, I’ve only seen a ‘100% satisfaction rating’ two other times. These results speak volumes about the excellent job Logility appears to be doing to keep an ever-more-demanding customer base both loyal and happy with the customer experience.”
The Logility survey conducted by Porter Research covered a range of categories that influence the customer experience including technical support, development, sales and management. In overall customer satisfaction, Logility scored 100% which was higher than Porter’s Benchmark Satisfaction Metric of 91%. Logility customers also rated the overall Logility relationship as 100% positive compared to Porter’s Benchmark Referenceable Metric of 86%. Based on the Porter Model for Customer Loyalty, Logility customers appeared to be the most satisfied with the customer service they get from Logility.
“At Logility, we believe our success is best measured by the ROI our customers achieve through the deployment and effective use of Logility Voyager Solutions to improve and streamline their global supply chain operations,” said Mike Edenfield, president and CEO, Logility. “The outstanding customer satisfaction ratings we have achieved are a direct result of our talented team of employees and a corporate culture which holds customer satisfaction as its top priority.” For more information about Logility, visit www.logility.com.
With more than 1,100 customers worldwide, Logility is a leading provider of collaborative, best-of-breed supply chain solutions that help small, medium, large and Fortune 1000 companies realize substantial bottom-line results in record time. Logility Voyager Solutions is a complete supply chain management solution that features performance monitoring capabilities in a single Internet-based framework and provides supply chain visibility; demand, inventory and replenishment planning; supply and global sourcing optimization; manufacturing planning and scheduling; transportation planning and management; and warehouse management. Logility customers include Bissell, Brown Shoe Company, Huhtamaki UK, McCain Foods, Mill’s Pride, Pernod Ricard, Rand McNally, Sigma Aldrich, and VF Corporation. Logility is a majority owned subsidiary of American Software (NASDAQ: AMSWA). For more information about Logility, call 1-800-762-5207 or visit www.logility.com.
Forward Looking Statements
This press release contains forward-looking statements that are subject to substantial risks and uncertainties. There are a number of factors that could cause actual results to differ materially from those anticipated by statements made herein. These factors include, but are not limited to, changes in general economic conditions, technology and the market for the Company’s products and services, including economic conditions within the e-commerce markets; the timely availability and market acceptance of these products and services; the challenges and risks associated with integration of acquired product lines and companies; the effect of competitive products and pricing; the Company’s ability to satisfy in a timely manner the requirements of Section 404 of the Sarbanes-Oxley Act of 2002 and the rules and regulations adopted under that Section; the uncertainty of the viability and effectiveness of strategic alliances; and the irregular pattern of the Company’s revenues. For further information about risks the Company could experience as well as other information, please refer to the Company’s Form 10-K for the year ended April 30, 2005 and other reports and documents subsequently filed with the Securities and Exchange Commission. For more information, contact: Vincent C. Klinges, Chief Financial Officer, Logility, Inc., 470 East Paces Ferry Rd., Atlanta, GA 30305, (404) 261-9777. FAX: (404) 264-5206 INTERNET: www.logility.com. or E-mail: email@example.com
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